Legal
Privacy Policy
Effective Date: May 2026
Loadster LLC ("Loadster," "we," "us," or "our") respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, store, disclose, and protect information obtained through the Loadster platform.
By accessing or using the Loadster platform, you acknowledge that you have read and understood this Privacy Policy.
1. Scope
This Privacy Policy applies to:
- The Loadster mobile application
- The Loadster website
- Platform communications
- Customer and Driver accounts
- Support interactions
- Related products and services
2. Information We Collect
Information You Provide
We may collect information provided directly by Users, including:
- Name
- Email address
- Telephone number
- Profile information
- Vehicle information
- Insurance information
- Business information
- Driver licensing information
- Job descriptions
- Cargo descriptions
- Profile photos
- Uploaded photos and documents
- Support requests
Account Information
We may collect account-related information including:
- Account credentials
- User role selections
- Verification records
- Authentication information
- Account preferences
Transaction Information
We may collect information related to platform transactions, including:
- Job postings
- Bid information
- Pickup information
- Delivery information
- Payment records
- Refund records
- Claim records
- Transaction history
Device Information
Depending on device settings and applicable permissions, we may collect:
- IP addresses
- Device identifiers
- Operating system information
- Application version information
- Browser information
- Diagnostic information
- Crash reports
Location Information
Where permitted by device settings and applicable law, we may collect approximate or precise location information, including pickup and delivery locations, to facilitate platform services, fraud prevention, safety investigations, and dispute resolution.
Communications
We may collect communications exchanged through the platform, including:
- Messages
- Support communications
- Feedback submissions
- Reports
- Uploaded files and photographs
3. How We Use Information
We may use information to:
- Operate and improve the platform
- Create and manage user accounts
- Match Customers and Drivers
- Process payments and payouts
- Verify identity
- Prevent fraud
- Investigate disputes and claims
- Provide customer support
- Enforce platform policies
- Protect users and the public
- Comply with legal obligations
4. Information Sharing
Loadster does not sell personal information.
Sharing with Platform Users
Certain information may be shared with Customers and Drivers where necessary to facilitate transactions and transportation services.
Service Providers
Information may be shared with trusted third-party providers, including:
- Payment processors
- Cloud hosting providers
- Identity verification providers
- Customer support providers
- Analytics providers
- Security providers
Such providers may access information only as reasonably necessary to perform services on our behalf.
Legal and Regulatory Requests
Loadster may disclose information where reasonably necessary to:
- Comply with law
- Respond to subpoenas
- Respond to court orders
- Respond to law-enforcement requests
- Investigate suspected criminal activity
- Protect users and the platform
5. Fraud Prevention and Safety
Loadster may use information to verify identity, detect fraud, investigate suspicious activity, review chargebacks, investigate safety concerns, enforce platform policies, and protect users.
6. Data Retention
Loadster may retain information for as long as reasonably necessary to:
- Operate the platform
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce agreements
- Defend legal claims
Retention periods may vary depending upon the type of information involved and applicable legal requirements.
7. Data Security
Loadster implements reasonable administrative, technical, and organizational safeguards designed to protect information.
However, no method of electronic transmission, storage, or processing is completely secure, and absolute security cannot be guaranteed.
8. User Rights
Subject to applicable law, Users may request:
- Access to personal information
- Correction of inaccurate information
- Deletion of certain information
- Withdrawal of certain permissions
Loadster may deny requests where permitted or required by law.
9. Children's Privacy
The platform is not intended for individuals under eighteen (18) years of age.
Loadster does not knowingly collect personal information from children. If we become aware of information collected in violation of applicable law, we may take reasonable steps to delete such information.
10. Cookies and Similar Technologies
The website and platform may utilize cookies, local storage, analytics tools, and similar technologies to improve functionality, remember preferences, analyze performance, enhance security, and improve user experience.
11. Changes to this Policy
Loadster may modify this Privacy Policy at any time.
Updated versions will be posted through the platform and website. Continued use of the platform after updates constitutes acknowledgment of the revised Privacy Policy.
12. Contact
Questions regarding this Privacy Policy may be directed to: